Task Mining When User Clicks Matter More Than Process Flows

Real Market Problem

Even with well-defined processes, operations remain slow. The issue often lies not in the process design but in daily execution behavior.

Common Mistake / Myth

Organizations assume that if the process is correct, execution follows. In reality, employees create workarounds, spreadsheets, and manual steps invisible to traditional BPM.

Clear Technical Explanation

Task Mining captures real user interactions—clicks, screens, sequences, and time spent—revealing the human execution layer that BPM and Process Mining miss.

Practical Example

An employee copies data between systems using spreadsheets. The official process does not show this. Task Mining exposes it clearly.

Impact on Cost, Time, or Risk

Task Mining enables:

Precise automation opportunities

Reduced manual effort

Higher ROI from RPA initiatives

Strategic Conclusion

True efficiency is hidden in execution details, not only in process flows.

By Vladimir Oliveira Lima